We received the all clear message from Synoptek's VP.
"All of the services should be restored. We will be doing a full Root Cause Analysis. But some quick preliminary information is the biggest impact was between 4-5 ET. For the most part, this would not have impacted customers that were logged in at the time, and only would have impacted customers trying to log in during that window. There were some lingering clean up items that would have impacted some customers up until 6:30 ET."
If any field Technicians are running into issues, a restart of SWRemote is most likely needed.
It appears that Synoptek is currently down again.
Synoptek connection issues
We just received a message that Synoptek was updating some security software on their Servers. The outage was unexpected. They said that the majority of services should now be restored.
However, some Techs are still reporting that they can't connect. Connection will most likely take some additional time to fully restore.
Connection issues with Synoptek
We have received reports of connection issues for customers using Synoptek.